Job Openings (1)

Patron Services Manager

DATE: April 9, 2019

JOB TITLE: Patron Services Manager

STATUS: Full-Time                                

REPORTS TO: Director of Marketing and Development

APPLICATIONS DUE: May 15, 2019

JOB TO BEGIN: Immediately upon offer, if available

 

JOB SUMMARY:

The Patron Services Manager is responsible for a variety of tasks, including patron relations, maintaining the Erie Phil Box Office, answering phones, ticketing and subscription reports, daily deposits, general maintenance of office needs, etc.

 

JOB DUTIES AND RESPONSIBILITIES: 

Patron Relations

  • Manage and maintain CRM database and ticketing software, including all data entry, file maintenance and establishment of consistent record-keeping practices

  • Oversee all box office transactions and patron relations

  • Create all concerts, subscriptions and events in Patron Manager

  • Produce detailed, accurate lists and weekly reports

  • Track all comp tickets and vouchers

  • Responsible for handling incoming cash flow and generating reports

  • Responsible for handling incoming and outgoing phone calls

  • Oversee the donor acknowledgement program, including producing weekly letters for donors and new subscribers

  • Maintain the honor roll for program books

  • Plan and implement all stewardship and cultivation events 

  • Sit on Erie Philharmonic Marketing Committee

  • General office operations, including oversight of supply room

  • Other duties as assigned 

Annual Fund

  • Aid in lower-level donor cultivation

  • Establish a strong Annual Fund appeal schedule and case statement

  • Organize mailings with Director of Marketing and Development 

Volunteer Coordination

  • Serve as staff liaison for all volunteer opportunities, including concert ushers, special events and office volunteers

Administrative Support

  • Help present a professional lobby presence at all Philharmonic events and the office

  • Serve as main box office staff during office hours and all extra functions

 

QUALIFICATIONS:

The Erie Philharmonic is looking for the following recommended qualifications for the position of Patron Services Manager:

  • Extensive knowledge of Microsoft Office, especially Excel

  • Knowledge of Patron Manager preferred 

  • Excellent telephone and sales skills

  • Willingness to work some evenings and weekends per concert and event schedule 

  • Demonstrate the ability to work in a fast paced, high-energy environment and manage multiple projects simultaneously

  • Collaborative and positive attitude 

  • Demonstrate a willingness to be a team player in a highly collaborative environment

  • Attention to detail 

  • Excellent verbal and written communication skills 

  • Flexibility and willingness to take initiative


TO APPLY: 

Interested applicants should submit a cover letter and resume by email (PDF or Word format) to info@eriephil.orgby May 15, 2019. Phone calls and physical mail submissions will not be considered. Please submit any queries by email to info@eriephil.org. Review of resumes will begin immediately upon receipt. The Erie Philharmonic is an Equal Opportunity Employer.