Job Openings (1)

Patron Services Manager

DATE: April 9, 2019

JOB TITLE: Patron Services Manager

STATUS: Full-Time                                

REPORTS TO: Director of Marketing and Development


JOB TO BEGIN: Immediately upon offer, if available



The Patron Services Manager is responsible for a variety of tasks, including patron relations, maintaining the Erie Phil Box Office, answering phones, ticketing and subscription reports, daily deposits, general maintenance of office needs, etc.



Patron Relations

  • Manage and maintain CRM database and ticketing software, including all data entry, file maintenance and establishment of consistent record-keeping practices

  • Oversee all box office transactions and patron relations

  • Create all concerts, subscriptions and events in Patron Manager

  • Produce detailed, accurate lists and weekly reports

  • Track all comp tickets and vouchers

  • Responsible for handling incoming cash flow and generating reports

  • Responsible for handling incoming and outgoing phone calls

  • Oversee the donor acknowledgement program, including producing weekly letters for donors and new subscribers

  • Maintain the honor roll for program books

  • Plan and implement all stewardship and cultivation events 

  • Sit on Erie Philharmonic Marketing Committee

  • General office operations, including oversight of supply room

  • Other duties as assigned 

Annual Fund

  • Aid in lower-level donor cultivation

  • Establish a strong Annual Fund appeal schedule and case statement

  • Organize mailings with Director of Marketing and Development 

Volunteer Coordination

  • Serve as staff liaison for all volunteer opportunities, including concert ushers, special events and office volunteers

Administrative Support

  • Help present a professional lobby presence at all Philharmonic events and the office

  • Serve as main box office staff during office hours and all extra functions



The Erie Philharmonic is looking for the following recommended qualifications for the position of Patron Services Manager:

  • Extensive knowledge of Microsoft Office, especially Excel

  • Knowledge of Patron Manager preferred 

  • Excellent telephone and sales skills

  • Willingness to work some evenings and weekends per concert and event schedule 

  • Demonstrate the ability to work in a fast paced, high-energy environment and manage multiple projects simultaneously

  • Collaborative and positive attitude 

  • Demonstrate a willingness to be a team player in a highly collaborative environment

  • Attention to detail 

  • Excellent verbal and written communication skills 

  • Flexibility and willingness to take initiative


Interested applicants should submit a cover letter and resume by email (PDF or Word format) to info@eriephil.orgby May 15, 2019. Phone calls and physical mail submissions will not be considered. Please submit any queries by email to Review of resumes will begin immediately upon receipt. The Erie Philharmonic is an Equal Opportunity Employer.